1. Information We Collect
When you register, place an order or interact with our site, we may collect the following information:
- Account details: Name, email address, phone number, Google profile picture (if you sign in with Google).
- Shipping details: Delivery address, city, state, pincode — required to ship physical books & notes.
- Payment details: We do not store your card, UPI, or bank details on our servers. All payments are processed by Razorpay / UPI QR — we only receive the transaction reference & payment status.
- Order history: Products purchased, amounts, coupon codes used, wallet transactions.
- Technical data: IP address, browser type, device type, pages visited, and cookies (for cart & session management).
2. How We Use Your Information
- To process your orders and deliver physical / digital study material.
- To send order confirmation, shipment tracking, and delivery updates via SMS / email.
- To provide access to purchased e-books, PDF notes and digital bundles in your account.
- To respond to your queries, complaints and support requests.
- To improve our website, content quality and user experience based on usage patterns.
- To send promotional offers, new book launches and exam tips (you can opt out anytime).
- To detect fraud, prevent abuse and comply with applicable Indian laws.
3. Sharing With Third Parties
We share only the necessary data with trusted service providers to fulfil your order:
- Shiprocket & courier partners (Delhivery, XpressBees, Shadowfax, etc.) — to deliver physical orders. They receive name, address, phone & pincode.
- Razorpay — to securely process online payments. They handle card/UPI/netbanking details directly as per PCI-DSS norms.
- Google (only if you use Google Sign-In) — for authentication. We receive your name, email & profile picture.
- Email / SMS gateways — to send you order notifications.
We never sell your personal information to advertisers or any third party.
4. Cookies & Session Data
We use cookies & browser session storage to:
- Keep you logged in across pages.
- Remember items in your cart and wishlist.
- Store display preferences.
- Measure basic website analytics.
You can clear cookies anytime from your browser settings — note that cart items stored in session will be lost.
5. Data Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, server-side input validation and secure server infrastructure. However, no online transmission is 100% secure, so we encourage users to use strong passwords and not share login credentials.
6. Your Rights
- Access & correct your account information anytime from the Profile page.
- Delete your account — email us and we will remove your personal data (except records we must legally keep, like tax invoices).
- Unsubscribe from promotional emails using the link in every email.
- Request a copy of the personal data we hold about you.
7. Children's Privacy
Our platform is intended for students preparing for government examinations (typically age 16+). Users under 18 should use the service under parental / guardian supervision. We do not knowingly collect information from children under 13.
8. Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Continued use of our service after changes implies acceptance of the new policy.
Contact Us
If you have any questions about this Privacy Policy or your personal data, reach out to us: